Refund & Return Policy

Refunds of Donations :

Trust will investigate and process donation refund requests expediently to ensure that donors are refunded within a reasonable timescale. Refund timescales will vary depending on the donation payment method involved.

Refunds do not apply to Payroll Giving donations, under HMRC regulations and because the donor has received the tax benefit at the point the donation was made. If you feel that a donation has been taken in error please speak to your payroll department as they are responsible for making the deduction.

Requesting Refunds :

Refund requests can be made in writing by Email or by contacting us by contact on +91-8983108390 / 77770048993. All requests will be responded to within 72 Hrs. banking working days.

Investigating and Processing Refunds :

Before refunds can be processed we need to confirm that the funds have been received by NGO’s and cleared through the banking system. Timescales for confirmation of cleared funds will vary depending on the payment method used. Refund timescales are detailed below –

All refunds will be made to the initiating card or account :

  • Debit / Credit Card (Excluding American Express) | 7 Working days
  • American Express | 16 Working days
  • Cheque | 7 Working days
  • Standing Order | 5 Working days
  • Online Banking Payment | 5 Working days

Note- Refundable amount only  70% of total amount after deducted tax/gts/other charges & trust investment amount.